Privacy Policy
Last updated: January 8, 2026 · Effective: January 8, 2026
At ENVA AI, we take your privacy seriously. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI voice agent, appointment booking services, and SMS notification system. Please read this policy carefully to understand our practices regarding your personal data.
Our Commitment to You
We are committed to protecting your privacy and ensuring the security of your personal information. We will never sell your data to third parties for marketing purposes.
Information We Collect
We collect the following types of information:
Information You Provide
- Name and contact information (phone number, email address)
- Account credentials (email, password)
- Appointment details (date, time, service type, notes)
- Business information (company name, address, hours of operation)
- Payment information (processed securely by Stripe)
Information Collected Automatically
- Call recordings and transcripts (for AI voice interactions)
- Device information (browser type, operating system)
- IP address and approximate location
- Usage data (features used, appointment history)
- Cookies and similar tracking technologies
Information from Third Parties
- Calendar data (from Google Calendar, Outlook integrations)
- Phone carrier information (for SMS delivery)
How We Use Your Information
We use the information we collect to:
- Provide and maintain our Services, including the AI voice agent
- Schedule, confirm, and manage appointments
- Send SMS notifications (confirmations, reminders, updates)
- Process payments and manage subscriptions
- Improve and personalize your experience
- Analyze usage patterns and optimize our Services
- Communicate with you about updates, support, and promotional offers
- Detect, prevent, and address technical issues and fraud
- Comply with legal obligations
SMS Communications
When you provide your phone number and opt in to receive SMS messages, we will send you text messages related to your appointments. For complete details about our SMS practices, please review our SMS Consent Policy.
Key Points:
- Message frequency varies based on appointment activity
- Standard message and data rates may apply
- Reply STOP to opt out at any time
- Reply HELP for assistance
- We do not share your phone number for marketing purposes
Information Sharing & Disclosure
We may share your information in the following circumstances:
Service Providers
We work with trusted third-party service providers who assist us in operating our Services:
- Twilio: SMS delivery and phone services
- Stripe: Payment processing
- Cloud hosting providers: Data storage and processing
- Analytics providers: Usage analysis
Legal Requirements
We may disclose your information if required by law, subpoena, court order, or other legal process, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
If ENVA AI is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
Data Storage & Security
We implement industry-standard security measures to protect your personal information:
- Encryption of data in transit (TLS/SSL) and at rest
- Secure cloud infrastructure with access controls
- Regular security audits and vulnerability assessments
- Employee training on data protection practices
- Multi-factor authentication for administrative access
While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.
Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services and maintain your account
- Comply with legal obligations
- Resolve disputes and enforce our agreements
- Maintain records for tax and accounting purposes
When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it for legal purposes.
Your Rights & Choices
Depending on your location, you may have the following rights:
To exercise these rights, please contact us at privacy@enva.ai.
International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. When we transfer data internationally, we implement appropriate safeguards such as:
- Standard contractual clauses approved by regulatory authorities
- Data processing agreements with our service providers
- Compliance with applicable data transfer frameworks
Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Remember your preferences and settings
- Authenticate your sessions
- Analyze usage patterns and improve our Services
- Deliver relevant content
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.
Children's Privacy
Our Services are not intended for children under the age of 13 (or 16 in the European Union). We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. We encourage you to review this policy periodically.
Contact Us About Privacy
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
Email: privacy@enva.ai
Support: support@enva.ai